Privacy Policy

Laadi Studio operates this website and online store, offering clothing, tailoring, customisation and alteration services (collectively, the “Services”). Our website uses WordPress and WooCommerce and is hosted by Hostinger. This Privacy Policy explains how we collect, use, store and share your personal information when you browse our website, create an account, place an order, request a service or communicate with us.

Please read this policy carefully to understand our information-handling practices and your available privacy choices. If this policy conflicts with our Terms of Service regarding personal information, this Privacy Policy governs those matters, subject to applicable law.

Personal Information We Collect or Process

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised so that you can no longer reasonably be identified.

Depending on how you interact with Laadi Studio, we may collect the following:

Contact Details
Your name, email address, telephone number, billing address and delivery address.

Payment Information
Your payment method, transaction reference, payment status and any payment receipts you provide. Where an online payment gateway is used, card details are handled by the relevant payment provider.

Account Information
Your username, protected account credentials, saved addresses, preferences and settings. Account passwords are stored in a hashed form rather than as readable text.

Order and Transaction Information
Products and services ordered, shopping-cart contents, purchase history, cancellations, exchanges and other order-related details.

Tailoring and Alteration Information
Measurements, fitting preferences, customisation instructions and photographs you voluntarily provide for the requested service.

Communications with Us
Information you submit through contact forms, email, telephone or WhatsApp, including enquiries, feedback and customer-support requests.

Device and Technical Information
Your IP address, browser type, device information and technical logs generated when you access our website.

Website Usage Information
Information about your interaction with our website, such as pages visited and navigation activity, where collected through enabled tools and subject to applicable consent requirements.

Sources of Personal Information

Laadi Studio may collect personal information from the following sources:

Directly from You
When you create an account, place an order, submit a form, provide measurements or customisation instructions, or contact us by email, telephone or WhatsApp.

Automatically through Our Website
When you browse our website, certain technical information may be collected through cookies, server logs and enabled website tools, subject to applicable consent requirements.

From Service Providers
Providers supporting our website, payments and deliveries may provide information needed to operate these services, such as payment confirmations, delivery updates and security alerts.

From Third-Party Services You Choose to Use
If you interact with us through a social media platform or another connected service, we may receive the information you share through that service, depending on its functionality and your privacy settings.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Hostinger, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners to provide marketing services and advertise to you. For example, we use hostinger WooCommerce to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Website Hosting and WooCommerce

Laadi Studio’s website is hosted by Hostinger and uses WordPress and WooCommerce to operate its online store. Hostinger and WooCommerce are separate providers, not a single organisation.

Hostinger provides the infrastructure used to host our website and store its data. WooCommerce provides shopping-cart, checkout, customer-account and order-management functionality.

Customer information submitted through the website is stored and processed through our hosting environment. Additional plugins and connected services may process relevant information where needed for payments, delivery, email notifications, security or other enabled features.

Some service providers may store or process information outside your country of residence. Their handling of information is subject to their applicable policies and contractual arrangements.

For information about Hostinger’s practices, please review Hostinger’s Privacy Policy.

For questions or privacy requests concerning information collected by Laadi Studio, please contact Laadionline@gmail.com.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights were indicated on the Services or by contacting us using the contact details provided below. To learn more about how Hostinger WooCommerce uses your personal information and any rights you may have, including rights related to data processed by Hostinger WooCommerce

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at +92 303 8810987 or email us at Laadionline@gmail.com or laadi.store24@gmail.com